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ES POLICIES
Terms of Service
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions …
Privacy Policy
When you buy something from our store, as part of the buying and selling process, we collect personal information you give us, such as your name, address and email address.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
The SUHGIFT founder’s heartwarming story resonates with people’s love for loved ones. Her mission is to provide carefully curated, high-quality, heartfelt gifts that bring joy and affection. “SUHGIFT” – making warmth and happiness a part of life. Let’s treasure this bond and start a wonderful gifting journey together.
Amelia Reynolds. – CEO SUHGIFT
FREQUENTLY ASKED QUESTIONS
Where do I enter the discount code?
If you have a promo code for a discount, you may only enter it from the checkout page.
Why was my discount code not accepted?
Discount codes are only valid on full-priced items and cannot be used on sale, non-branded KittySpout items or in conjunction with any other code or promotional offer unless stated. If you are still having problems using your code, please email our customer service team on [email protected]
I made a mistake on my shipping address, can I change it?
Generally, you can change your shipping address within 24 hours. Make sure to contact us immediately with your order number, and the correct address. The more information you provide, the sooner we can change your information. Although we cannot guarantee that we’ll catch your order in time before it enters processing, we will try our absolute best to make the requested changes.
Make sure you type ‘Urgent: Change Order Details’ in the subject line. Any other title may cause delay in the delivery of your order.
Please keep in mind that your order may already have been dispatched. In this case, we won’t be able to send you another one so it’s best to contact the postal service.
Will I get a tracking number after making an order?
Yes! all orders will include a tracking number. It will automatically be sent to your email. You can track your order directly at our site by clicking here.
If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 5-9 business days to update depending on the shipping carrier. This is usually due to our high volume of orders.